To ensure you can book with confidence and rely on 
everything being exactly as promised when you charter a yacht with us, we offer a Money Back Guarantee. This guarantee ensures a full refund if anything does not meet the standards promised at the time of booking, minus any services already used (e.g., taxi) and payment processing fees.
This guarantee must be claimed within the first 30 minutes after boarding the yacht, before leaving the pier. It must be requested from us as your business partner in person or via Phone / WhatsApp +66 (0) 80 524 9091 only and cannot be claimed through the crew or after completing the tour or any part of it.
The guarantee covers the yacht, crew (not their gender or 'beautiness'), interior, and all promised inclusive services. However, it explicitly does not cover the boat names (learn more here), sea and weather conditions or other unpredictable circumstances that are beyond the control of the tour operator (e.g., problems occuring through your booked third party services or catering).
By offering this guarantee, we aim to give you peace of mind and assure you of our commitment to quality and transparency.
